Custodian Team Cleaning (CTC): Doomed to Fail

(This article first appeared in the March/April 2019 issue of the American Postal Worker magazine) 

By Maintenance Division Director Idowu Balogun

Beginning in 2012, The US Postal Service embarked on a “Pilot” program to replace the 1983 Housekeeping Handbook MS 47 TL 3 with Custodian Team Cleaning (CTC). The CTC concept was created by a Utah based company called Manage Men. The new handbook was titled MS 47 TL 5.

By the end of 2014, USPS rolled out the Pilot program nationwide as the new standard of operation. Under CTC, four custodians are jointly responsible for completing all assigned tasks. The four specialists include the Restroom Specialist, Vacuum Specialist, Light Duty Specialist and Utility Specialist. Three of the four specialists visit each room, with the exception of the Restroom Specialist, creating the Team Cleaning Concept. Each specialist’s duties are as follows: